What happens if you need to make a claim?

Should a situation arise where you need to make a claim, be comforted that we are there to help you. Our claims team are there to give you assistance and advice at this most critical time. We offer a 24/7 emergency assistance and we take great pride is our capacity to manage claims through efficiently and timely.

First you should:

• Do what needs to be done to minimise any further loss(s)
• Contact the police if the event involves theft, attempted theft, malicious damage or impact
• Call us on 1300 307 101
• You may need to lodge a form with your local transport authority or equivalent - talk to them directly regarding any such requirements
  

You must never, without consent:

• Admit guilt, fault or liability (except where required by law)
• Offer or negotiate to pay a claim
• Approve any repairs or arrange replacements (other than emergency repairs necessary to minimise or prevent further loss or damage)

What happens next:

Our claims team will provide you with advice to speed the processing of the claim, and we will generally need the following:

• Completion of our claims form – Boat Insurance Claim Form
• A quotation to repair the damage sustained or replacement of any goods stolen or unable to be repaired economically.
• Where theft or malicious damage is involved in the claim, proof of ownership for the items claimed plus details of the police report/case number will be required.
• Where claims have been brought against your for incidents third parties deem you responsible for (i.e. legal liability claims) please attach details of all demands received . Again never admit guilt, fault or liability.

Your assistance with the above will help you and assist in processing your claim

For full details of claims responsibilities and our commitment to you, please refer to the Policy Wording/Product Disclosure Statement.